(cust, her mum and her friend are in a fitting. EM has tried two bras on the cust, who expects her mum to do them up for her. Custs mum is unable to do the 34's up as she does them up on the girls shoulder blades. EM can do them up as she pulls them down to where they should go. EM gets 36's to try)
EM: ok, your in this one but it's not great. (36 back bra)
Custs mum: these are so tight, they shouldn't be this tight?
EM: well we could keep going up in the back but you then lose the support.
Custs mum: but you just said this was no good? So what are we going to do?
EM: (holds up other bra) that's why I have a different style to try...
