Iron woman

Cust: I don't use a washing machine or a tumble dryer
AH: do you dry it on a radiator?
Cust: no
AH: this has melted. It would only do that with high heat or friction (shows cust the melted fabric)
Cust: I don't know how that would have happened
AH: neither do I...

Didn't have to wait too long for someone special

Cust: I want these two but I can't remember what size I had them in (holds up a deco and a juna) if I asked for a black plunge this would be the only one
EM: well...
Cust: there's only one deco?
EM: yes
Cust: ok, can I have the deco in a 32E and this one (points at the Juna) in a 30F, as my fitter told me that it comes up bigger
EM: yep, did you want to try them on to make sure?
Cust: I can try them at home can't I?
EM: sure, just keep the tags on and within 28 days, I'll just go and get them

(EM gets them and when she comes back up the cust is talking to CW, EM puts another customers transaction through, CW then hops on the till)

CW: ok so that's £53 to pay please
Cust: oh, what? Why is it that much?
CW: this one (deco) is £30 and this one is £23
Cust: that's not right, my fitter told me it was £26 for that (deco)
EM: there's another plunge, the panache one that's 26?
Cust: is there?
CW: who was your fitter?
Cust: she was short, had dark hair
EM: sounds like KG (opens the catalogue) it's this one, it's £26 (points at the price to prove it)
Cust: do you have a picture of the other one (deco, the one she has in front of her)
EM: yes, it's here
Cust: is it that shiny? (Porcelain)
EM: let me get the the porcelain one...

(EM brings it over)

Cust: yes, that's it, I didn't remember the one I tried on having any bows
EM: ok, I'll get this in a 32E as that's the size you wanted this one in (deco)

(While EM is downstairs she gets told to take the bra up in a 32E, she then gets upstairs)

EM: (to CW) did you just phone about this in a 32E?
CW: yeah
EM: (to cust) that's the size I was getting for you
Cust: I thought you were getting a different size, I didn't want you to make another trip
EM: nope

(CW finishes the sale, then later when JE was on the shop floor)

EM: that girl was a knob
JE: she came in yesterday and got pissy when she asked for a fitting and it was going to be in 20 minutes, she said 'that's rubbish, it should only take three minutes' and then started kissing her boyfriend for five minutes on the sofa...

It can be the staff too

(While walking through town)
JB: I don't understand this shop, how do you get in?
EM: (pointing) through the door?

Deal with it

Cust: I don't like all of this (flicks her back fat around)
EM: this is the same back size as what you were wearing...
Cust: is it?
EM: yeah, we can try a 40 if you want?
Cust: 40? That's big isn't it?
EM: yes. It's big

(In the stockroom)

EM: I'm having problems because she's complaining about back fat with everything
VG: and your picking out 38's... Right... So it's because she's fat?
EM: but she won't try a 40 because that's big. You're just fat, DEAL WITH IT!