Top

Cust: there's a top on the website that I want to try and it says in stock now.
KB: let me just find out for you
Moi: we haven't had that one in store yet, but it means that it's in stock at the warehouse if it says online that it's in stock now. We could mail order one for you
Cust: but I want to try it on and I don't know what size I want
Moi: you could try on a different jersey top to find your size?
Cust: ive had a cardigan, would that be the same size? Also so why does it say it's in stock when it's not?
Moi: it's because the warehouse gets the stock first and then it gets sent to stores, where as if you order it online it comes straight from the warehouse...
KB: if you want I can get the size that you had in the cardigan, In another top for you to try?
Cust: ok
KB: what size did you have?
Cust: i dont know thats what i want you to tell me
KB: what dress size do you take
Cust: 16
KB: and what bust size?
Cust: I don't know
KB: (pause) ok, well we could start with a 16 c/r and start from there

Later KB came back up and told me that they cust had tried the alternative top on and said that it fits but she didn't like the fabric as it wasnt vey flattering and asked KB what the fabric of the other one was like. KB had to explain again to her that as we hadn't had it in store yet we didn't know if it was the same fabric or if it was lighter, thicker etc...

Hard work... And now our collective brains hurt...


And low and behold the top was in a box we had here all along!


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