(Wasn't a call to us but passed along via e-mail)
'We've just taken a call from a man asking what type of sports bra would be best for when he goes wrestling... Hope this is a one off and you won't get called. It made my day. Happy Christmas!'
Friday, 11 January 2013
Mostly delusional
Cust: I want full cups in a 28K
JH: I'm sorry, we don't have any full cups in a 28 back
Cust: Yeah you always try and put me in balconettes and they don't work
JH: let me pass you over and we will find something for you...
(Cust goes into a room a JE takes over after JH gives the cust what she's asked for, a sports bra in a 30H and a plunge bra in a 30J. JE comes into the stockroom a few minutes later)
EM: She's a pain in the arse...
JE: Yeah! She keeps telling me she's a 28 but she wants full cups
EM: she's wearing the 'Belle' and it doesn't fit
JE: She is falling out of that
EM: and that's roomy and goes up to a JJ... Try this on her (EM gives JE the 'Fleur' in a 30K
(JE comes back into the stockroom again with the bra)
JE: she said its too big so doesn't want to try it. I couldn't even do it up at the back... But she says she doesn't like the colour so won't try it again... How does she think she's a 28? She's more a 32...
EM: She probably would be in the 'Belle' because it comes up so big. What was the plunge like?
JE: Oh god, she was 'plunging' out of that...
(After taking a bra which doesn't fit because she won't try a 32, she leaves a comment saying that we should have full cups in a 28K and we should bring back bras with adjustable straps...)
(All our bras have adjustable straps...)
JH: I'm sorry, we don't have any full cups in a 28 back
Cust: Yeah you always try and put me in balconettes and they don't work
JH: let me pass you over and we will find something for you...
(Cust goes into a room a JE takes over after JH gives the cust what she's asked for, a sports bra in a 30H and a plunge bra in a 30J. JE comes into the stockroom a few minutes later)
EM: She's a pain in the arse...
JE: Yeah! She keeps telling me she's a 28 but she wants full cups
EM: she's wearing the 'Belle' and it doesn't fit
JE: She is falling out of that
EM: and that's roomy and goes up to a JJ... Try this on her (EM gives JE the 'Fleur' in a 30K
(JE comes back into the stockroom again with the bra)
JE: she said its too big so doesn't want to try it. I couldn't even do it up at the back... But she says she doesn't like the colour so won't try it again... How does she think she's a 28? She's more a 32...
EM: She probably would be in the 'Belle' because it comes up so big. What was the plunge like?
JE: Oh god, she was 'plunging' out of that...
(After taking a bra which doesn't fit because she won't try a 32, she leaves a comment saying that we should have full cups in a 28K and we should bring back bras with adjustable straps...)
(All our bras have adjustable straps...)
It's not just customers that are a bit silly...
(Another shop owner comes in carrying a box, a week before Christmas)
Owner: I'm hoping you can help, we've ordered the wrong till rolls and I'm wondering if we can swap them for some that you have?
JB: (looks in box) I'm really sorry but they're too small for our tills...
Owner: So you can't use them?
JB: We can't, I can lend you a few until you get some more?
Owner: Yes, I suppose I'll have to keep these... Can I have ten? I can swap you ten of these...
JB: We wouldn't be able to use them...
(After the owner goes, EM comes over...)
EM: How did she order the wrong till roll and why can't she just send them back and swap them for the right ones?
JB: I dunno... But I said she could borrow a few... She took ten! How much stuff is she gonna sell!?
Owner: I'm hoping you can help, we've ordered the wrong till rolls and I'm wondering if we can swap them for some that you have?
JB: (looks in box) I'm really sorry but they're too small for our tills...
Owner: So you can't use them?
JB: We can't, I can lend you a few until you get some more?
Owner: Yes, I suppose I'll have to keep these... Can I have ten? I can swap you ten of these...
JB: We wouldn't be able to use them...
(After the owner goes, EM comes over...)
EM: How did she order the wrong till roll and why can't she just send them back and swap them for the right ones?
JB: I dunno... But I said she could borrow a few... She took ten! How much stuff is she gonna sell!?
Card payments (Aussie rules)
EM: Ok, that's £48. If you would like to put your card in the machine and follow the onscreen instructions please...
(Cust puts card in, the message pops up to put the PIN number in and to then press enter... Cust only presses enter and then takes her card out which causes the transaction to fail)
EM: Oh, do you not know the PIN number for that card?
Cust: yeah
EM: Ok, because you took your card out it hasn't gone through, lets try that one again
(Cust puts a different card in the machine, it comes up with the PIN prompt again, the cust keeps stabbing the enter key)
EM: If you can put your PIN number in and then press enter...
Cust: Oh...
(Cust puts card in, the message pops up to put the PIN number in and to then press enter... Cust only presses enter and then takes her card out which causes the transaction to fail)
EM: Oh, do you not know the PIN number for that card?
Cust: yeah
EM: Ok, because you took your card out it hasn't gone through, lets try that one again
(Cust puts a different card in the machine, it comes up with the PIN prompt again, the cust keeps stabbing the enter key)
EM: If you can put your PIN number in and then press enter...
Cust: Oh...
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