Mostly delusional

Cust: I want full cups in a 28K
JH: I'm sorry, we don't have any full cups in a 28 back
Cust: Yeah you always try and put me in balconettes and they don't work
JH: let me pass you over and we will find something for you...

(Cust goes into a room a JE takes over after JH gives the cust what she's asked for, a sports bra in a 30H and a plunge bra in a 30J. JE comes into the stockroom a few minutes later)

EM: She's a pain in the arse...
JE: Yeah! She keeps telling me she's a 28 but she wants full cups
EM: she's wearing the 'Belle' and it doesn't fit
JE: She is falling out of that
EM: and that's roomy and goes up to a JJ... Try this on her (EM gives JE the 'Fleur' in a 30K

(JE comes back into the stockroom again with the bra)

JE: she said its too big so doesn't want to try it. I couldn't even do it up at the back... But she says she doesn't like the colour so won't try it again... How does she think she's a 28? She's more a 32...
EM: She probably would be in the 'Belle' because it comes up so big. What was the plunge like?
JE: Oh god, she was 'plunging' out of that...

(After taking a bra which doesn't fit because she won't try a 32, she leaves a comment saying that we should have full cups in a 28K and we should bring back bras with adjustable straps...)

(All our bras have adjustable straps...)