EM: Ok, that's £48. If you would like to put your card in the machine and follow the onscreen instructions please...
(Cust puts card in, the message pops up to put the PIN number in and to then press enter... Cust only presses enter and then takes her card out which causes the transaction to fail)
EM: Oh, do you not know the PIN number for that card?
Cust: yeah
EM: Ok, because you took your card out it hasn't gone through, lets try that one again
(Cust puts a different card in the machine, it comes up with the PIN prompt again, the cust keeps stabbing the enter key)
EM: If you can put your PIN number in and then press enter...
Cust: Oh...
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