(Its 11:50 and EM has just finished with the 11:20 appointment, and her friend is sat on the sofa waiting for her. The 12:00 appointment has let JB know she is here)
JB: Can you take the 12 o'clock appointment through? The 11:40 is late, so I can take her through whenever she gets here...
EM: Sure. (Says out loud) Claire, I can take you through now...
(The friend of the last appointment gets up)
Cust: Sorry, Im the 11:40 appointment... I was just waiting for my friend as I knew she was going to be ages and then I was going to go through...
JB: OH! I didnt know you were waiting for a fitting... I will take you through then...
(In the stockroom)
EM: What a knob! Who just sits there when they have an appointment?
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