Cust: hello, is Emma working?
EM: I'm afraid we don't have an Emma here
Cust: well, what it is, is that I bought some bras in a 38B but when I got home one of them was a 38C, the girl was ever so good but I think there's been some sort of mix up and I've been given the wrong size. She fitted me up nicely and I got the white and the black in the right size of 38B but the cream one is the C and I thought that can't be right, so I checked the boxes and it was a C. (Cust pulls out a Triumph bag and gets out the boxes for the Doreen bras she bought, she starts to talk again without EM being able to get a word in edge ways) see here, this one is the right one, a 38B but this one is... If you look here on the label a 38C, that's what it says isn't it, Emma was very good but I think she just picked up the wrong box. It is a 38C on here isn't it?
EM: it is but we don't sell these...
Cust: oh. Oh... I want the Triumph shop. The lady here recommended I go there. I expect me to get in a muddle with things but it must have been her getting in a muddle too. I did wonder why you looked so surprised when I got these out.
EM: don't worry about it!
Cust: I shall go back and explain what has happened....
Thursday, 25 July 2013
Wednesday, 17 July 2013
Just try it on
(EM is looking for a black and white bikini in a 36G, she can't find it so takes the same style in the same size, just in a different colour)
EM: who was after the 36G?
Cust: me, did you find it?
EM: unfortunately not but I've got this one for you to try for size
Cust: I wanted the other one
EM: I know, but if you try this on for size, then if we need a different size we might have the other one
(cust just looks blank)
EM: do you understand?
Cust: no
EM: this is the same style in a different colour. Try it on. If its too tight we can look for a bigger one. If its too loose we can look for a smaller one. But hopefully find them in the other colour...
Cust: oh, I tried a 34 and it was too small so that's why I wanted the 36
EM: so try this and if it fits we can order it for you
Cust: ok
EM: who was after the 36G?
Cust: me, did you find it?
EM: unfortunately not but I've got this one for you to try for size
Cust: I wanted the other one
EM: I know, but if you try this on for size, then if we need a different size we might have the other one
(cust just looks blank)
EM: do you understand?
Cust: no
EM: this is the same style in a different colour. Try it on. If its too tight we can look for a bigger one. If its too loose we can look for a smaller one. But hopefully find them in the other colour...
Cust: oh, I tried a 34 and it was too small so that's why I wanted the 36
EM: so try this and if it fits we can order it for you
Cust: ok
Not personal enough?
Cust: I need help with a swimsuit
VG: ok, I can see when the next fitting is?
Cust: no, I need personal help
VG: yes, a fitter will be able to help you individually
Cust: you're not listening to me
VG: here's MR, she will be able to help you
Cust: I want a swim suit which comes halfway down
MR: a plunge?
Cust: that's not what Rigby and Peller call them
MR: ok, was there one that you like?
Cust: (picks up a plunge bikini) I want this, in a tankini
MR: that one only comes in a bikini but if you would like to come into a room I can find your size and get a selection for you
Cust: I just want you to bring me some now
MR: but I don't know what to get you if I can't see what size you need
Cust: you're not listening to me, I just want you to bring some swimsuits
MR: ok then, what size are you?
Cust: why do you need to know my size!?
MR: so I can get them for you in your size
Cust: you're both being really unhelpful!
(Cust storms out)
VG: ok, I can see when the next fitting is?
Cust: no, I need personal help
VG: yes, a fitter will be able to help you individually
Cust: you're not listening to me
VG: here's MR, she will be able to help you
Cust: I want a swim suit which comes halfway down
MR: a plunge?
Cust: that's not what Rigby and Peller call them
MR: ok, was there one that you like?
Cust: (picks up a plunge bikini) I want this, in a tankini
MR: that one only comes in a bikini but if you would like to come into a room I can find your size and get a selection for you
Cust: I just want you to bring me some now
MR: but I don't know what to get you if I can't see what size you need
Cust: you're not listening to me, I just want you to bring some swimsuits
MR: ok then, what size are you?
Cust: why do you need to know my size!?
MR: so I can get them for you in your size
Cust: you're both being really unhelpful!
(Cust storms out)
Not getting the point
EM: do you understand how the sizing works?
Cust: yes... What does this size mean? (holds out the tag)
EM: so that is a size 14 across the shoulders and around the waist but a roomy size 14 on the bust
Cust: oh, that's how it works, and this one? (holds out another tag)
EM: that one is a size 18 across the shoulders and around the waist but a size 22 in the bust...
Cust: I don't really know what size I am
EM: it's all to do with what size you would take to get something fitting comfortably over your boobs and then what size you would take to get something to fit around your waist
Cust: I don't really know, I'm a size 10 or 12
EM: ok, so if you bought a size 10 shirt, would the buttons pull?
Cust: not really, I don't think I have that problem, is that what this is for?
EM: yes, it's so you can get something to fit everywhere and not need to go up many sizes to get anything done up
Cust: my problem is my hips
EM: right, so I would say try a 10 in the smallest size then
Cust: I've out on weight as I've just got back from holiday
EM: oh, ok
Cust: (pulls top up to show waistband of her jeans) I mean, these are a ten but there's room in these (looks like she should be a dress size smaller but there's no way she would get in an 8) so I don't know
EM: I see
Cust: (picks up a dress) this is lovely, but it looks like a thick dress, not very summery (it's a crochet dress) I doubt it's cotton (the crochet bit)
EM: let's have a look at the label and see (checks label inside dress) 100% cotton
Cust: but the lining isn't?
EM: no, because then the outside would ruche up and stick to it
Cust: oh, we'll I'll have a look around and see if there is anything I like
EM: ok, sure...
Cust: yes... What does this size mean? (holds out the tag)
EM: so that is a size 14 across the shoulders and around the waist but a roomy size 14 on the bust
Cust: oh, that's how it works, and this one? (holds out another tag)
EM: that one is a size 18 across the shoulders and around the waist but a size 22 in the bust...
Cust: I don't really know what size I am
EM: it's all to do with what size you would take to get something fitting comfortably over your boobs and then what size you would take to get something to fit around your waist
Cust: I don't really know, I'm a size 10 or 12
EM: ok, so if you bought a size 10 shirt, would the buttons pull?
Cust: not really, I don't think I have that problem, is that what this is for?
EM: yes, it's so you can get something to fit everywhere and not need to go up many sizes to get anything done up
Cust: my problem is my hips
EM: right, so I would say try a 10 in the smallest size then
Cust: I've out on weight as I've just got back from holiday
EM: oh, ok
Cust: (pulls top up to show waistband of her jeans) I mean, these are a ten but there's room in these (looks like she should be a dress size smaller but there's no way she would get in an 8) so I don't know
EM: I see
Cust: (picks up a dress) this is lovely, but it looks like a thick dress, not very summery (it's a crochet dress) I doubt it's cotton (the crochet bit)
EM: let's have a look at the label and see (checks label inside dress) 100% cotton
Cust: but the lining isn't?
EM: no, because then the outside would ruche up and stick to it
Cust: oh, we'll I'll have a look around and see if there is anything I like
EM: ok, sure...
Sunday, 7 July 2013
Try anything
Cust: I'd like to try these on
EM: Did you find the sizes you needed upstairs or would you like me to look for anything in the stockroom?
Cust: No, I found them
EM: Awesome! Go through to give them a try but call me if you need anything
(Later EM finds the bras that the cust tried on and takes them to the stock room)
EM: So, she didn't want me to look for any other sizes as she had what she needed... She tried on a 32F and a 28FF...
FH: As you do...
EM: Did you find the sizes you needed upstairs or would you like me to look for anything in the stockroom?
Cust: No, I found them
EM: Awesome! Go through to give them a try but call me if you need anything
(Later EM finds the bras that the cust tried on and takes them to the stock room)
EM: So, she didn't want me to look for any other sizes as she had what she needed... She tried on a 32F and a 28FF...
FH: As you do...
Shirt issues
(Cust has phoned four times before the store is open, on the fifth try EM picks it up)
EM: How can I help?
Cust: I was wondering if you had a shirt in stock, I was going to phone mail order but they are not open on Sundays are they?
EM: No they're not, what shirt were you looking for?
Cust: The white shirt if you have any, the white shirt thats for summer, with short sleeves, its white and very plain. Do you have it?
EM: We do, what size?
Cust: A 12
EM: A 12...?
Cust: No, a 10, the smallest size you do.
EM: Ok, I'm just going to put you on hold while I have a look
(EM checks the tag of one thats near by, does a check of the stock and sees that there isn't any in stock)
EM: I'm sorry but we don't have one here
Cust: I can always phone mail order tomorrow to check
EM: Ok...
Cust: one quick question, is it a 30 degree wash on the instructions?
EM: Let me go and check
(EM puts the cust on hold and has a look, grumbling about picking up the phone, VG overhears)
VG: Is it an old woman?
EM: Yeah
VG: Tell her you need to call her back or you will be on there all day
EM: I know...
(EM picks up the phone)
EM: It is a 30 wash
Cust: Do you have it? I put all my washing on a mixed cycle at 40 as its a terrible waste for just a few items to do it on 30, does it shrink
EM: I'm sorry but I don't know as no one here has it
Cust: Do you have other things?
EM: Yes..
Cust: do you wash them at 40? Are they ok or do they shrink terribly?
EM: They're fine at 40 but I would recommend that you follow the washing instructions as there is no guarantee that the shirt won't shrink
Cust: But you wash on 40 an they are fine?
EM: (Getting impatient) Yes, but I would advise that you follow the washing instructions as there is no...
Cust: But I'm asking if yours are fine
EM: As I said to you, mine are but we advise that you follow the washing instructions as there is no guarantee that the shirt will not shrink...
Cust: I see... I will phone and order it tomorrow
EM: Bye.
(EM then checks the washing instructions on her dress, it recommends a 40 degree wash...)
EM: How can I help?
Cust: I was wondering if you had a shirt in stock, I was going to phone mail order but they are not open on Sundays are they?
EM: No they're not, what shirt were you looking for?
Cust: The white shirt if you have any, the white shirt thats for summer, with short sleeves, its white and very plain. Do you have it?
EM: We do, what size?
Cust: A 12
EM: A 12...?
Cust: No, a 10, the smallest size you do.
EM: Ok, I'm just going to put you on hold while I have a look
(EM checks the tag of one thats near by, does a check of the stock and sees that there isn't any in stock)
EM: I'm sorry but we don't have one here
Cust: I can always phone mail order tomorrow to check
EM: Ok...
Cust: one quick question, is it a 30 degree wash on the instructions?
EM: Let me go and check
(EM puts the cust on hold and has a look, grumbling about picking up the phone, VG overhears)
VG: Is it an old woman?
EM: Yeah
VG: Tell her you need to call her back or you will be on there all day
EM: I know...
(EM picks up the phone)
EM: It is a 30 wash
Cust: Do you have it? I put all my washing on a mixed cycle at 40 as its a terrible waste for just a few items to do it on 30, does it shrink
EM: I'm sorry but I don't know as no one here has it
Cust: Do you have other things?
EM: Yes..
Cust: do you wash them at 40? Are they ok or do they shrink terribly?
EM: They're fine at 40 but I would recommend that you follow the washing instructions as there is no guarantee that the shirt won't shrink
Cust: But you wash on 40 an they are fine?
EM: (Getting impatient) Yes, but I would advise that you follow the washing instructions as there is no...
Cust: But I'm asking if yours are fine
EM: As I said to you, mine are but we advise that you follow the washing instructions as there is no guarantee that the shirt will not shrink...
Cust: I see... I will phone and order it tomorrow
EM: Bye.
(EM then checks the washing instructions on her dress, it recommends a 40 degree wash...)
Worn out quickly
Cust: I want to exchange these bikini bottoms as they have worn out quickly... (the arse has gone see through where the elastic has gone)
JB: I can see that you have had these a year and they're not chlorine resistant so they have done very well...
Cust: But I hand wash them
JB: These are also the second pair you have had as you returned a pair a last year for exactly the same reason after having them a year...
Cust: But the top is fine
JB: The top is made of thicker fabric. if these stretch, which it looks like they have done then the elastic will go, as it has done. I can't swap them for you again as there is nothing wrong with them apart from the fact that they are old. There isn't any guarantee that if you took another pair that they wouldn't do the same thing in another year...
Cust: Well in that case, the ones I bought on Friday I would like to return...
JB: Thats fine
JB: I can see that you have had these a year and they're not chlorine resistant so they have done very well...
Cust: But I hand wash them
JB: These are also the second pair you have had as you returned a pair a last year for exactly the same reason after having them a year...
Cust: But the top is fine
JB: The top is made of thicker fabric. if these stretch, which it looks like they have done then the elastic will go, as it has done. I can't swap them for you again as there is nothing wrong with them apart from the fact that they are old. There isn't any guarantee that if you took another pair that they wouldn't do the same thing in another year...
Cust: Well in that case, the ones I bought on Friday I would like to return...
JB: Thats fine
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