Shirt issues

(Cust has phoned four times before the store is open, on the fifth try EM picks it up)

EM: How can I help?
Cust: I was wondering if you had a shirt in stock, I was going to phone mail order but they are not open on Sundays are they?
EM: No they're not, what shirt were you looking for?
Cust: The white shirt if you have any, the white shirt thats for summer, with short sleeves, its white and very plain. Do you have it?
EM: We do, what size?
Cust: A 12
EM: A 12...?
Cust: No, a 10, the smallest size you do.
EM: Ok, I'm just going to put you on hold while I have a look

(EM checks the tag of one thats near by, does a check of the stock and sees that there isn't any in stock)

EM: I'm sorry but we don't have one here
Cust: I can always phone mail order tomorrow to check
EM: Ok...
Cust: one quick question, is it a 30 degree wash on the instructions?
EM: Let me go and check

(EM puts the cust on hold and has a look, grumbling about picking up the phone, VG overhears)

VG: Is it an old woman?
EM: Yeah
VG: Tell her you need to call her back or you will be on there all day
EM: I know...

(EM picks up the phone)

EM: It is a 30 wash
Cust: Do you have it? I put all my washing on a mixed cycle at 40 as its a terrible waste for just a few items to do it on 30, does it shrink
EM: I'm sorry but I don't know as no one here has it
Cust: Do you have other things?
EM: Yes..
Cust: do you wash them at 40? Are they ok or do they shrink terribly?
EM: They're fine at 40 but I would recommend that you follow the washing instructions as there is no guarantee that the shirt won't shrink
Cust: But you wash on 40 an they are fine?
EM: (Getting impatient) Yes, but I would advise that you follow the washing instructions as there is no...
Cust: But I'm asking if yours are fine
EM: As I said to you, mine are but we advise that you follow the washing instructions as there is no guarantee that the shirt will not shrink...
Cust: I see... I will phone and order it tomorrow
EM: Bye.

(EM then checks the washing instructions on her dress, it recommends a 40 degree wash...)