No time

EM: do you want to create an account?
Cust: I won't today, I know they are very useful but I don't know yet if you are right for me
2nd Cust: (interrupting) Oh good! That takes forever!

(EM then takes her time processing her custs transaction and chats to her)

2nd Cust: I want to return this but I don't have the card anymore as I cancelled the account and I'm waiting for a new card.
AB: We could put it on a gift voucher for you?
2nd Cust: No. You already have my account details when I ordered this.
EM: We can only process items with the card as we have to put it through the chip and pin machine. Mail order don't because of long distance selling. We can post it back to the warehouse for you so they can process it.
2nd Cust: if you could. And I want a receipt to say that you're doing that.
EM: I'll write it on the receipt we have you when you paid for it in store.
2nd Cust: Won't you need the paper work?
EM: There is the invoice in the box (lifts up bra)
2nd Cust: oh I see...