You don't believe me do you?

EM: How can I help?
Cust: I want another one of the bras I had before
EM: Ok, is it the last one you bought and when you bought it did someone log your details?
Cust: Yes
EM: Ok, lets have a look

(EM has a look and finds the bra that the customer had before)

EM: You had that in white, do you want the exact same thing?
Cust: Yes
EM: Lovely, I'll go and get that for you

(EM goes and gets the bra in white, just as the customer asked for)

EM: Here you are!
Cust: Oh, I didn't want it in white I wanted black...
EM: Right... I'll go and get that for you

(EM runs off to get the black version)

EM: Sorry about that, here's the black one
Cust: Thank you

(Cust goes up the stairs, gets half way and comes back down)

Cust: I don't think this is the bra I had before, mine had three hooks on the back
EM: That would be the GG and above sizes that have three hooks
Cust: Ive just had to throw out all the ones I've been wearing as they are falling apart and they had three
EM: I can show you your records so you can see the last one you bought
Cust: Yes

(EM brings up the customers file)

EM: Here we are, around a year ago you bought this one in a 34G (shows cust the tag on the bra she has in her hand) which is the same code. Back in 2011 at around this time you had one in a 34GG and again same time but in 2010 you had a 32H. So this one is the most recent size you have had
Cust: I've had lots of different sizes, maybe I should just get fitted for one as I don't know what size I should get as the ones I have had three hooks and this only has two...
EM: Ok, let me see when they are free for you

(She ended up with the 34G...)