Cust: I want to order a dress and pay with a gift voucher
EA: ok.. (puts order through, tells cust amount due, no gift voucher offered) Do you have the gift voucher?
Cust: no, my mother bought it for me as a present but I haven't got it yet.
EA: in that case did you want me to write down the code so you can order it online when you have the voucher?
Cust: no I want to order it here so I don't pay delivery.
EA: did you want to pay by card? We can set it up so you don't pay until dispatch...
Cust: no I don't, I want to use the voucher.
EA: we would need the voucher to be able to charge it...
Cust: can't I just phone up with it?
EA: the voucher needs to be scanned...
Cust: (interrupting) You could just have the code...
EA: what you can do is when you get the voucher phone customer services and tell them you want to order it with the voucher and that you came into the store and spoke to me so they can take the delivery charge off...
Cust: ok, so I will just take this then...
So, what were going to try is going into a shop and saying ' I want to buy this but I've left my money at home. If I take it I can post the money to you...'
Errr NO!
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