Cust: I want to return this bra as the back is discoloured...
EA: It's because it's a different material, thats why it's a slightly different colour...
Cust: I know, I've washed it...
EA: You know I can't exchange this as they are all going to be the same?
Cust: I want a refund then
EM: I can see if we can do it as a goodwill gesture. We shouldn't though as they are sold as seen
Cust: I know, if you could though. I don't usually buy white bras and if I'd have known
(Later)
EA: Is her vision impaired?!? The dumb bitch!
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