Firm straps

(On the phone)
AH: Can you come up and speak to a lady? She's looking for a bra that has firm straps
EM: Err... has she had a fitting?
AH: No, she doesn't want to get fitted
EM: Right...? I'll come up

(EM sees the customer)

EM: You're after firm straps?
Cust: Yes, I have this Fantasie bra thats really good but it won't last forever
EM: Ok, well we have a few Fantasie styles (shows cust some) were you after thick straps?
Cust: No, that don't stretch
EM: Ok
Cust: See I do a lot of dancing
EM: Do you carry the weight of your bust on your shoulders?
Cust: Well, yes. I have a narrow back but when I get fitted you insist that I need a smaller size and then it digs into my ribs
EM: Right, well, sports bras would be better as they don't have any stretch
Cust: Yes but they are not a great shape to dress up
EM: well... normal bras are not designed to hold you down as much
Cust: Yes, I'll have a look around...

(Cust comes downstairs with a list of bras she wants to try. Some with really stretchy straps, some that won't cover her boobs completely and some sheer. Asked for them in a 32GG and then had to ask for them on a 30, the size she says we 'insist' that she is)