Cust comes in wanting to return a bra that she bought. The wire has come out completely and there is no plastic on it. She admitted to machine washing it, she has no receipt and it's an anonymous sale...
She is told that due to the age that she says it is, the condition and that we don't have any proof of purchase, we cannot return it.
She leaves...
She then comes back in says that she is very angry and that 'she is the customer!' and wants to speak to the manager.
She then goes off on one, yelling at everyone. She demands to speak to customer services in private. VG goes to get her mobile so that the cust can talk to them but not in our stockroom sanctuary.
VG phones customer services so that they can have a heads up about what's going on.
Cust says that the manager shouldn't have just disappeared.
Cust goes (with VG's mobile) and stands in the entrance of the upstairs changing rooms. A woman in a motorised wheelchair is due to have a fitting in there. HW politely asks her if she could make some room so the lady in the wheelchair could get through for her fitting. Cust shouts 'no' to HW and then start ranting at her.
The lady in the wheel chair ended up having to shuffle into the fitting room as the cust wouldn't move.
Afterwards she slid VG's mobile back to her while VG was serving a customer. She went downstairs and sat on the sofa. VG phoned customer services and found out what had been said. In the meantime the cust went back upstairs and started ranting again that she 'had fought for people in prisons in South America and deserves better'
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