(CB confirms with JB, who is downstairs, when the next fitting is)
CB: (to cust) I have booked you in for a fitting in 20 minutes. If you like you can wait downstairs or you can go out and come back in 20 minutes?
Cust: I'll sit downstairs
(Cust goes down, sees JB waiting to see who is coming down the stairs)
Cust: You're a fitter, you can take me through now
JB: I can't I'm afraid, but your fitter will be able to in 20 minutes...
Cust: Oh...
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