Had a cust complain today saying that she was left without help, there was a massive queue and the staff on the shop floor rang down three times for help and the answer was no every time and her partner was rudely ushered out of the changing rooms.
Watching the CCTV there was no queue, there were plenty of people to help downstairs, her partner had to be explained to twice about why we don't let men in the changing rooms, from the moment she joined the queue to paying was 34 seconds with one person behind her and the shop floor staff used a telephone to ring down ONCE (so she obviously has supersonic hearing) and then a member of staff came up straight away.
Slander. AND REALLY FUCKING ANNOYING BECAUSE WE CAN'T TELL HER WE KNOW SHE IS CHATTING SHIT!
Monday, 31 January 2011
Sunday, 30 January 2011
Super-stupid Saturday
Cust: I want a push up bra
(give her the curvy Kate)
Cust: I like it, but I couldn't wear it under white, prostitute!
Cust comes down the stairs
JT: are you here for a fitting
Cust: .... WHAT? Yes here for a fitting...
JT: your fitter will be here in a second...
Cust: (steps close to JT) yes a fitting... WHAT?
cust is now renamed 'boom boom WHAT'
Cust: I want a sports bra in a 34ff , I can't see any upstairs
Moi: what one did you want as we have five...
Cust: preferably one that's £5 off
Moi: they all have £5 off, so was there a style that you liked the look of?
Cust: I don't want the one with Velcro...
Moi: ok, we do have an underwired one as well, would you want to try that?
Cust: oh no, I've had one before and it hurt.
Moi: sure, so there will be three that I can get for you, was there any colours that you did or didn't want?
Cust: I want black.
(after five minutes of talking and after she had already seen the styles upstairs we managed to work out she wanted a black sports bra that wasn't the one with Velcro or wired. HARD WORK!)
(give her the curvy Kate)
Cust: I like it, but I couldn't wear it under white, prostitute!
Cust comes down the stairs
JT: are you here for a fitting
Cust: .... WHAT? Yes here for a fitting...
JT: your fitter will be here in a second...
Cust: (steps close to JT) yes a fitting... WHAT?
cust is now renamed 'boom boom WHAT'
Cust: I want a sports bra in a 34ff , I can't see any upstairs
Moi: what one did you want as we have five...
Cust: preferably one that's £5 off
Moi: they all have £5 off, so was there a style that you liked the look of?
Cust: I don't want the one with Velcro...
Moi: ok, we do have an underwired one as well, would you want to try that?
Cust: oh no, I've had one before and it hurt.
Moi: sure, so there will be three that I can get for you, was there any colours that you did or didn't want?
Cust: I want black.
(after five minutes of talking and after she had already seen the styles upstairs we managed to work out she wanted a black sports bra that wasn't the one with Velcro or wired. HARD WORK!)
Wednesday, 26 January 2011
Oops
Lady put on hold while appt book is found. Staff member (sm) then gets way-laid by cust asking for bra in different size. Sm goes back upstairs after completely forgetting what was the main reason for coming downstairs, carries on with previous task, about 20 mins later spots that the phone is off the hook. Fuuuuuccccckkkkkk!
Tuesday, 25 January 2011
Sunday, 23 January 2011
Easy like Sunday morning...
KB: hello!
Cust: hi!
Later a man walks in KB goes to greet him
Cust: it's ok that's my husband, he's not a pervert...
KB: ok!
Moi: good morning!
Cust completely ignores me and walks near us with her son
KB: hello
Cust grunts and then says to her son 'come on let's go'
KB: hello
Cust: what's your smallest size, do you do a dd?
KB: yes we do that size
Cust: what's your cheapest size
KB: errr it's (looks at moi)
Moi: twenty pounds
Cust: oh so your a high range place
KB: not really, our average is about 25-30 and that includes the pretty sets
Cust: do you do sports bras?
KB: yes we do there just over here and there's a promotion on them (walks cust over to them)
Cust looks and then starts talking to her partner as they leave, saying that it's not too bad and that she thought we were more expensive because we were opposite an expensive shop.
KB: (walking back over) I think there was something wrong with her...
Cust: hi!
Later a man walks in KB goes to greet him
Cust: it's ok that's my husband, he's not a pervert...
KB: ok!
Moi: good morning!
Cust completely ignores me and walks near us with her son
KB: hello
Cust grunts and then says to her son 'come on let's go'
KB: hello
Cust: what's your smallest size, do you do a dd?
KB: yes we do that size
Cust: what's your cheapest size
KB: errr it's (looks at moi)
Moi: twenty pounds
Cust: oh so your a high range place
KB: not really, our average is about 25-30 and that includes the pretty sets
Cust: do you do sports bras?
KB: yes we do there just over here and there's a promotion on them (walks cust over to them)
Cust looks and then starts talking to her partner as they leave, saying that it's not too bad and that she thought we were more expensive because we were opposite an expensive shop.
KB: (walking back over) I think there was something wrong with her...
Friday, 21 January 2011
Funzies!
Save label for EA marked 'big boobs' then scribbled out and put as 'huge'
VG: what's the code for the old striped shirt?
Moi: sssssssssssssssss...
VG: I'll go and have a look...
VG: they want people who are 32's to have their picture taken for page three...
Moi: FOR THE SUN?
VG: (laughing) no not the sun, do you want to? JH and JT are going to do it...
Moi: alright then...
Later...
VG: you know I said it wasn't the sun...
Moi: yeah
VG: well it is!
VG: what's the code for the old striped shirt?
Moi: sssssssssssssssss...
VG: I'll go and have a look...
VG: they want people who are 32's to have their picture taken for page three...
Moi: FOR THE SUN?
VG: (laughing) no not the sun, do you want to? JH and JT are going to do it...
Moi: alright then...
Later...
VG: you know I said it wasn't the sun...
Moi: yeah
VG: well it is!
Wednesday, 19 January 2011
Tuesday, 18 January 2011
Sexy
While watching absolutely nothing on tv I came across this beautiful range that was being promoted...
This gorgeous piece of kit was described as perfect wedding underwear, a great introduction to control bodies, and had the benefit of hook and eye fastenings in the gusset. Yes that's right hooks down where you really don't want to be hooked...
This beast controls your under bra bulge and has a 3 piece support cup and also has bizarre cashews to lift up your bust (as clearly the bottom 'support' panels fail miserably)
Just fail... And on the tightest hook...
The presenter told us that 'to be honest' it was too small in the cup for the model. "this is a b and I'm a c" she piped up. Strange then that another bra that was apparently a b as well but a smaller back size still oozed her out of the top.
This gorgeous piece of kit was described as perfect wedding underwear, a great introduction to control bodies, and had the benefit of hook and eye fastenings in the gusset. Yes that's right hooks down where you really don't want to be hooked...
This beast controls your under bra bulge and has a 3 piece support cup and also has bizarre cashews to lift up your bust (as clearly the bottom 'support' panels fail miserably)
Just fail... And on the tightest hook...
The presenter told us that 'to be honest' it was too small in the cup for the model. "this is a b and I'm a c" she piped up. Strange then that another bra that was apparently a b as well but a smaller back size still oozed her out of the top.
Alright then
VG: can't that go near the door?
Moi: I was thinking that but then I thought it could be nicked...
VG: meh... Gets rid of it...
Moi: I was thinking that but then I thought it could be nicked...
VG: meh... Gets rid of it...
Bra bin
MO: here have some of my old ones... (pulls out a greta) strange, I don't remember putting that in there but it's the right size...
KB: alright, I'll have it
Next day...
MO: that bra wasn't mine, mines at home in my drawer...
KB: Arrrggghhh hahaha
Moral of the story is: don't pikey bras out of the bin, you don't know who has been wearing them!
KB: alright, I'll have it
Next day...
MO: that bra wasn't mine, mines at home in my drawer...
KB: Arrrggghhh hahaha
Moral of the story is: don't pikey bras out of the bin, you don't know who has been wearing them!
Saturday, 15 January 2011
Friday, 14 January 2011
Fucktard Friday
Cust: I've come all the way from Manchester and I've found myself in your store! I want to get measured
Moi: have you been here before?
Cust: there are shops in manchester I've been to...
Moi: ok, Can I take your first name?
(cust wanders off)
Moi: CAN I TAKE YOUR FIRST NAME?
cust: (pause) Jackson
Moi: is that mrs, miss?
Cust: M. Jackson
Moi: ok, someone will be with you soon.
Cust: how longs the wait?
Moi: well they have just taken someone through, so about 20 minutes.
Cust: and how long does it take?
Moi: about twenty minutes
Cust: so that makes the wait?
Moi: about fifteen to twenty minutes...
Cust: oh I see, so do you want me to put my name down then?
JT: well that's up to you if you want to...
Cust: well yes I do...
Moi: have you been here before?
Cust: there are shops in manchester I've been to...
Moi: ok, Can I take your first name?
(cust wanders off)
Moi: CAN I TAKE YOUR FIRST NAME?
cust: (pause) Jackson
Moi: is that mrs, miss?
Cust: M. Jackson
Moi: ok, someone will be with you soon.
Cust: how longs the wait?
Moi: well they have just taken someone through, so about 20 minutes.
Cust: and how long does it take?
Moi: about twenty minutes
Cust: so that makes the wait?
Moi: about fifteen to twenty minutes...
Cust: oh I see, so do you want me to put my name down then?
JT: well that's up to you if you want to...
Cust: well yes I do...
Monday, 10 January 2011
Same difference
These are the same apparently...
Below the photo is a list of the similarities...
1- same colour
2- same tags
3- both seam free
4- same straps
5- same style
6- same brand
7- same detailing on the edge of the cup
8- both have bows in the middle
If you spot any more similarities that I have missed but you can see please feel free to list them in the comments...
Below the photo is a list of the similarities...
1- same colour
2- same tags
3- both seam free
4- same straps
5- same style
6- same brand
7- same detailing on the edge of the cup
8- both have bows in the middle
If you spot any more similarities that I have missed but you can see please feel free to list them in the comments...
Sunday, 9 January 2011
Demanding...
I want:
1-as thin a strap as possible
2-something with a bit of lace
3-something with a bit of glamour
4-a full cup
5-not a granny bra
6-something that gives me cleavage
7-nothing too high as I am in the sun five months a year and I wear little vest tops
What would be really handy in a situation like this:
1-gaffer tape
2-scissors
3-sequins
1-as thin a strap as possible
2-something with a bit of lace
3-something with a bit of glamour
4-a full cup
5-not a granny bra
6-something that gives me cleavage
7-nothing too high as I am in the sun five months a year and I wear little vest tops
What would be really handy in a situation like this:
1-gaffer tape
2-scissors
3-sequins
Saturday, 8 January 2011
Stupid Saturday. Again...
Cust: I want a sports bra but I don't know what size to get and if they come up big or small...
Moi: do you want a fitting for one as I have a fitter free now?
Cust: I used to be a professional bra fitter so I know what I'm looking for, so no, I'll just try on...
Moi: ok, well they do sometimes come up small in the back, so what size would you be looking for?
Cust: well I'm a 34FF so a 36 then but I don't know what cup...
Moi: ok well let's try a 36F then and go from there...(I make a move to get one)
Cust: do you want to take this then?
Moi: yes, I can do!
(cust hands me the bra and then makes a 'duh' face at the floor, which I catch out of the corner of my eye)
Moi: do you want a fitting for one as I have a fitter free now?
Cust: I used to be a professional bra fitter so I know what I'm looking for, so no, I'll just try on...
Moi: ok, well they do sometimes come up small in the back, so what size would you be looking for?
Cust: well I'm a 34FF so a 36 then but I don't know what cup...
Moi: ok well let's try a 36F then and go from there...(I make a move to get one)
Cust: do you want to take this then?
Moi: yes, I can do!
(cust hands me the bra and then makes a 'duh' face at the floor, which I catch out of the corner of my eye)
Presents from Thursday...
It's a new year and obviously a time for giving still for some people.
We had a manky orange as a prezzie and also a lovely poem/crazy rant from a hobo...
We had a manky orange as a prezzie and also a lovely poem/crazy rant from a hobo...
Discountage/discontage
This definitely says discontage... No matter how much EA insists that it says discountage...
Wednesday, 5 January 2011
Psychic
Cust: (on phone) my daughter bought my other daughter a bikini as a present (long pause)
KB: can I ask what the problem is?
Cust: it doesn't fit...
There starts a long conversation with the cust being very vague with every answer... Helpful.
EA was also on the phone at the same time and at one point both customers were on hold at the same time. EA then took a cust off hold and asked her about an appointment time. It was the wrong customer... Ooops...
KB: can I ask what the problem is?
Cust: it doesn't fit...
There starts a long conversation with the cust being very vague with every answer... Helpful.
EA was also on the phone at the same time and at one point both customers were on hold at the same time. EA then took a cust off hold and asked her about an appointment time. It was the wrong customer... Ooops...
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