Cust: (on phone) my daughter bought my other daughter a bikini as a present (long pause)
KB: can I ask what the problem is?
Cust: it doesn't fit...
There starts a long conversation with the cust being very vague with every answer... Helpful.
EA was also on the phone at the same time and at one point both customers were on hold at the same time. EA then took a cust off hold and asked her about an appointment time. It was the wrong customer... Ooops...
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