Cust: I've come all the way from Manchester and I've found myself in your store! I want to get measured
Moi: have you been here before?
Cust: there are shops in manchester I've been to...
Moi: ok, Can I take your first name?
(cust wanders off)
Moi: CAN I TAKE YOUR FIRST NAME?
cust: (pause) Jackson
Moi: is that mrs, miss?
Cust: M. Jackson
Moi: ok, someone will be with you soon.
Cust: how longs the wait?
Moi: well they have just taken someone through, so about 20 minutes.
Cust: and how long does it take?
Moi: about twenty minutes
Cust: so that makes the wait?
Moi: about fifteen to twenty minutes...
Cust: oh I see, so do you want me to put my name down then?
JT: well that's up to you if you want to...
Cust: well yes I do...
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