Cust: hello, we phoned earlier when we were on our way back from Leeds about a fitting. We live two hours away and this is our closest store...
EM: ok, do you have an appointment?
Cust: no, we didn't know what time we would get here as we were coming from Leeds so were here now and hope that I can have a fitting.
EM: I'll just find out if we have a fitter free for you
(EM radios down. There is a fitter free)
EM: If you pop down, they are ready for you...
Cust: oh, lovely... (cust goes downstairs)
EM: why did they ring?
KM: I don't know. To let us know they were coming... From Leeds...
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