JJ: just to warn you I've got a right bitch on the phone... She's said that when she got fitted last week we gave her a hh and she ordered a h and we gave her the 'wrong bra!' she's saying that she should have had a bra through the post and all she got was a pre-paid returns sticker. When I told her that all she needed to do was to send it back she said 'no I don't!' she's getting quite shitty just to let you know...
EM: great, where's EA?
JJ: I don't know?
JH: she's doing damages...
EM: EA! Can you take this phone call?! I'm not very good with this...
EA: ok... Where is she?
JJ: stockroom phone...
(it turns out that this cust had spoken to CS and they had told her that she needs to send it back so they can swap it. They sent her the sticker to post it back with but she had decided that they should have just sent her the bra. She then got arsey when we told her the same thing...)
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