Dirty girl

(cust wants to make a return. HS gets EM who is at the furthest point to the till)

HS: (whispering) can you sort out the woman wanting to return the bras at the till, they are black. It looks like she's machine washed the fuck out of them and she's had them since November!
EM: ok...
(EM goes over)
EM: ok, how can I help?
Cust: I'd like to exchange these bras, this one the wire has come out of (French Fancy) and this one is too tight (boudoir beau).
EM: (casually pointing at the purchase date) So you were fitted for these in November and they have been worn?
Cust: yes, although this one (boudoir beau)not so much as I wore it the next day and it was so tight it made me bleed. But it's almost new... (the bottom of the band is black with dirt)
EM: if something's so tight it makes you bleed you should have let us know so that we could have sorted it out and rather than just exchanging these if it cut you so you bled maybe it would be better to have another fitting to find out why. Because you exchanged these for ones that you had in a 34G back in August...
Cust: ok...

(EM finds out when the next fitting is, books cust in. KM fits her)

KM: I got her to try her boudoir beau on and it fitted her fine. She said it was really comfy and that she must have lost some weight!