Wrong code

Cust phones up to ask for a duplicate bra of the black one his partner bought two days ago and the white version. EM tells him that it doesn't come in white but we have styles similar to it. He says that's ok and he's going to come in to pick them up. EM gets the original bra and puts it to one side for him.

He phones up again and asks if it's definitely there as he is in a taxi coming over to get it. HS realises that the white one isn't there and asks EM what one it is. EM tells her that she told him it would be a similar style as the first bra didn't come in white. HS grabs a white one and puts it to one side.

He phones again and speaks to EA who tells him they are indeed waiting for him.

When he gets here he is shown the bras he tells HS that they are not the right ones. HS gets EM upstairs to find out what's going on. EM then spends 20 minutes arguing with him that the bra that's been saved is the one that was bought, black is the colour code not the specific colour of the bra and even gets the fitting sheets to prove it. EM then suggests speaking to the fitter who might remember what the other bra would have been. EM finds EA who then talks to him and knows what bra he is looking for and gets the black one and the white version as well.

He wanted the Lucine which is code AU28, EM read it as PA28. Which lead to this...