(VG calls down the stairs to EM to ask when the next fitting is)
Cust: so what happens now? Do I just stand here?!
VG: EM is going to work it out and then get back to us...
Cust: thanks for letting me know...
(cust is booked in for 12pm. At 12 she takes a seat down stairs. EM walks past a few minutes later with her hands full of bras...)
Cust: what's happening about my fitting? I have one at 12...
EM: (checks the clock) I'm so sorry fitter is just over running, I'll go and let her know...
Cust: aren't you the fitter?
EM: no, we have a separate lady doing the fittings...
Cust: oh, I thought you were the fitter...
(later, while JJ is fitting her)
JJ: urgh! She bloody stinks!
EM: great, so she's rude, retarded and reeks!
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