EM: hi, how can I help?
Cust: I've got a return of a faulty bra. I did speak to someone about it. The wire has come out. (starts talking to her friend) I don't follow the washing instructions but I've worn it twice and not even washed it...
EM: ok
(EM finds the customers order and processes it all the way to the refund stage)
EM: right then...
Cust: I'd like to get another bra, to be fitted for one if that's ok? Can I just leave that with you...
EM: sure, I can cancel the whole receipt...
(cust comes upstairs after her fitting)
Cust: I've got this one and the tag for the other one as I'm wearing it
Custs friend: are you?!
Cust: yeah! Why wear an old ill fitting one when you have one that fits? Someone here once asked me if I wanted to keep it on and I was like 'yeah! That's a really good idea!'
Custs friend: your so funny! What are you like!?
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