EM: (on phone) Hello, how can I help?
Cust: I've seen some swimsuits and I was wondering if you stock them?
EM: ok, do you have the code of them?
Cust: it's the San Marino one...
EM: ok... let me have a look... (EM checks for the code) are these ones that you have seen on-line?
Cust: yes, but I have seen it in your store when I have come in...
EM: ok, what size did you want?
Cust: I cant remember what size I am... are they all done by your bra size?
EM: yes...
Cust: I don't know what I was last measured at, can you look it up for me?
EM: sure (EM takes postcode and has a look and then checks the swimsuit again) I think all of theses have been sent back to the warehouse as we have a new catalogue out now... yes, unfortunately we don't have your size here, and it looks like we haven't for a while...
Cust: can you check for this tankini then...?
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