My fault

(cust has just handed over a piece of paper that has a Fantasie Esme in black in a 36d listed on it)

EM: I'll just go and get that... (EM gets it and returns) here you are, if you go through to any of the first six, around to the left...
(cust wanders through to the changing rooms but goes all the way round)
JJ: do you just want to try on?
Cust: yes I'm looking for the six on the left...
JJ: it's any of the first six...
Cust: oh...

(later)

Cust: this is wrong, I don't know where I got d from... It's probably more my fault than yours...
(EM goes through and checks the custs bra)
EM: it's very small, I think you need about a g...
Cust: I know this is the wrong size but it doesn't feel very supportive... (it's so small that the top of the cup barely covers her nipples and she's oozing out of the sides and the front)
EM: if we get one that fits it will be supportive...

(the G fitted her perfectly)