(JH has been helping an American cust who has asked for a bra that we don't have, JH then goes into a fitting and gets EM to come out and check on her)
EM: hello, did you need some help?
Cust: (in a really shitty tone of voice) I'm waiting to see a bra...
EM: (slightly taken aback) right...
Cust: (interrupting, still in a shitty tone) the primrose
EM: Ok... (looks around to see of anyone else is there who knows what she is after) sorry, I wasn't here earlier...
Cust: someone should have told you as I've been here 10 minutes
EM: sorry, what size were you after and I'll go and check?
Cust: 38e
EM: ok, I'll go and have a look in the stockroom
(EM goes and checks, we don't have it. It's the same bra JH told her that we don't have earlier. EM grabs a similar style and a random size primrose for her to see)
EM: we don't have that size in stock so I brought this which is the same style and also just the primrose in a different size if you just wanted to see it
Cust: I've seen it in the magazine so I know what it looks like... What I want is a pale pretty bra but I want you to be quick, I know it's not your fault, as I've been waiting ten minutes (points at her wrist) have you got a catalogue so I can show you what I want?
EM: I can get some out of the stockroom now if you want?
Cust: no, I know what I want. So if you have a catalogue...
EM: do you have one in there?
Cust: no
EM: ok, I'll just grab one...
(EM gets it and then cust points out two that she wants)
Cust: and any others that are in there
EM: ok, sure
(EM finds 6 bras for her and hands them over, cust starts to shut the door before EM has started to say anything. Cust then leaves, doesn't say anything to either EM or JH as they say goodbye to her. She then goes upstairs and cried on the shop floor saying that she had never had such appalling service, after EA calmed her down and gave her some sweets she decided she was 'just being silly')
NO LOVE, YOU'RE JUST BEING A BITCH.
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