Missing the point

(EM walks to the booth where a woman is standing right in front of the computer with a handful of bras)

EM: are you dropping any off?
Cust: no, I'm going to buy one if that's ok?
EM: sure, are there any that your not buying?
Cust: yes, loads
EM: shall I take them?
Cust: can I leave them with you?
EM: yes...
Cust: lovely! I've got these two. (hands over two bras) and this should be a 30FF, this is the one I want (hands bra over anyway) and these are all 32E, that's what I usually wear... Does this come in any other colours? (holds up a nude Freya Deco)
EM: yes, it comes in black and we might have a denim blue colour here...
Cust: ...no white?
EM: no, I'm afraid not...
Cust: (stares at EM for a few seconds) there not discontinuing that one are they?
EM: no
Cust: but there isn't a white?
EM: no
Cust: and it's... What is this one? (cust looks at the labels) a Freya?
EM: yes
Cust: do I pay upstairs?
EM: yes...