EM: hi, how can I help
Cust: I thought I had the hang of this but the girl upstairs gave me this (hands EM a piece of paper) I don't know why she gave me this as I found them all upstairs...
EM: this is so I can find the right sizes in the right styles in the stock room
Cust: I had them all and she took them and gave me this
EM: you found all of these in a 36f upstairs
Cust: yes
EM: ok, well I'll go up and find them
(EM goes into the stockroom and finds three of the four in there, but goes upstairs to ask GP what's going on and to have a look anyway. GP said the lady just pointed to the styles she wanted and then GP just took one of each over to the till so she could check for the size. There were no 36f's upstairs)
EM: I have these three and I'm still looking for one of them but I checked upstairs and I couldn't find any 36f's
Cust: well I had them
EM: you actually had all of these in a f? I had to get these three from the stockroom...
Cust: yes. And I've had these two before, I have it in the grey...
EM: oh... We haven't had this one in grey before...
Cust: well, black, whatever you call it. It looks grey... But it's the one you don't have I wanted...
EM: well this black one is the same style as the pink, so if you give that a try...
Cust: it's the pink one I had in the right size...
EM: I'll go upstairs again and have a look for it...
(EM goes up and quizzes GP again)
EM: she didn't have anything in her hand?
GP: no, I asked her how I can help and she pointed to them and said she wanted them in a 36f and I took one of each so I could check them...
EM: because she said she had this one (points to the candy pink one) in the right size, your sure she wasn't holding anything? (EM looks around to see if the coast is clear) she's turning into a right bitch about it...
GP: no, she just pointed...
EM: right, I'll just take her what we have up here in an F
(EM goes back down, she's not there, so EM goes back up and finds her by the soft cups)
EM: hi, I can't find this in a 36f anywhere and these are the two f cups that were upstairs, in a 34 or a 38
Cust: I've been measured before and I know I'm a 36 so I'll just wait until you get it back in stock
(EM starts thinking 'what, you just told me that you had it up here in that size')
EM: and we don't have the 16 in the thong...
Cust: well I'm a 14-16
EM: there was a 14 there...
Cust: well it's irrelevant as you don't have the bra... Find me the 14 or 16 in the pants for this... (pink Royce)
(EM crouches down and looks)
EM: we have a 16 but not a 14
(hands cust the 16)
Cust: that looks far too big, I'm very small over the hips
EM: we have a 12...
(EM holds up the 12 which the cust takes and then shoves the discarded 16 so far in EM's face that she has to lean backwards)
Cust: yes that's better, and find them in this colour...
EM: ok...
(EM finds them for her, rehangs the 16's in the pink and doesn't even get a thank you, EM puts the 16's back and walks off)
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