(phone call)
Cust: I'd like to make a return and I just want to know what your policy is
EM: as long as it has the tags on were not fussy
Cust: ok, so how do I do it? Do I have to come in?
EM: you can or you can use our free post service and send it back
Cust: I can come in that's fine. So do I just bring the bra with me?
EM: ...yes... So we know what your returning... Then we can do an exchange if you want to or just a full refund...
Cust: ok, thanks...
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