Cust: where are your chlorine resistant zoggs swimsuits?
JT: it's just here (takes cust over to it)
Cust: no it's not, it doesn't say it's chlorine resistant
JT: it's just on this label (shows cust)
Cust: up to 240 hours, what does that mean? That it will break when I get in to the pool?
JT: no, it mean it will resist chlorine for up to 240 hours of swimming but it won't resist it forever...
EM: how can I help?
(cust turns piece of paper over in her hands for about five seconds then hands it to EM)
EM: ok, I can go and get those for you (points to bra cust is holding) is that in the right size?
Cust: err... (turns bra around again and again, finally looks at the label) yes... I think so
EM: right, if you go through you can try that while I look for the others
Cust: oh! Thank you!
Cust: apparently you have these in stock? (hands EM a piece of paper with a fa14nu and the pink Freya written down)
EM: sure, I'll go and find these (starts to go to the stock room)
Cust: also can you look for it in black and can I have the bottoms for the other one in a xs or s?
EM: yeah, xs is about a 8 and s about a 10...
Cust: well I take an 8 or 10 trouser...
EM: as their shorts or briefs I would go for the xs
Cust: yes I've had that before
(later)
JH: so you want that in a 32gg
Cust: no, 32h
EM: I've only got the briefs in the xs but if you want to try them to make sure... Are you being helped by JH
Cust: I think so... These are a bit different...
EM: yes, they do make a lovely set though....
(later)
JH: (whispers) she's so rude...
EM: (whispers) yeah, she asked me for pants in a xs or s as that's what size trousers she gets...
JH: (whispers) my arse!
EM: (whispers) there probably elasticated ones...
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