Special friend

Cust: I've just come in to look at your scarves
EM: oh yes, we have some in the clothing area
Cust: are they in the sale or are they new?
EM: they are new in
Cust: yes, well I'll just have a look upstairs... (goes to step) I can get up here... It's a struggle... (she goes up anyway)
EM: ok
Cust: I'm looking for a pink one really
EM: we do have one bright pink one...
Cust: yes, I'll have a look (dismisses EM)
(later)
Cust: yes, that bright pink one was lovely but it's not what I'm really looking for...
EM: oh...
Cust: I'm looking for a more pinky pink one to go with my outfits
EM: oh, right...
Cust: (hold up the end of the scarf she's wearing) I like this one, (a teal one) I got this on the sale at East... £9 it was... I like East (pause) I like here too...
EM: yes, it is nice...