Cust: have you got the book with the full range in it?
EM: that catalogue is our current range
Cust: oh... (flicks furiously through it)
EM: is there a particular one your looking for?
Cust: I can't remember the name
EM: can you remember what it looked like?
Cust: it had swirly embroidery on the top of the pants
EM: I think I know what one you mean. I can check on your records for you
Cust: yes, I had one from you and one from the Internet. The one from the Internet was the wrong size though...
EM: it's showing as the same size but two different colours...
Cust: is it!?!
EM: yes...
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