First phone call sets the tone for the day...

(On the phone)
EM: Hello, how can I help?
Cust: Yes, I'm looking for a top, a white shirt, a white shirt I can wear with a skirt... what have you got?
EM: Well, we only have one white shirt thats formal at the moment...
Cust: What does it look like?
EM: It's a white short sleeved style with a manderin collar and a ruffle down the front...
Cust: A ruffle?
EM: Yes
Cust: Is it a big ruffle?
EM: well it's about an inch and a half, but its a pleated ruffle...
Cust: So it's like a mans dress shirt?
EM: No, its a pleated ruffle not a wavy one...
Cust: I dont know what that is, sounds strange... does it lie flat?
EM: Yes it does
Cust: I dont know if that is too fussy, do you like it?
EM: I think it's fine, but it will depend on your personal taste as some people love it but some think its too much...
Cust: Is it a V-neck?
EM: It is, but due to the collar shave it's not a wide V but  it does stop just above the boobs
Cust: Does it button up or do you pull it over your head?
EM: Buttons...
Cust: Yes, I think it's going to be too much... do you have anything else thats not white?
EM: We have a blue long sleeved shirt...
Cust: Is it long sleeved?
EM: Yes
Cust: Why don't you do short sleeved ones any more, you used to do lots of them, in different colours. The sleeves are long and they have lots of buttons... they always have this fussy double cuff....
(EM is silent)
Cust: What about casual ones?
EM: We have one that is designed to be worn over skirts, trousers and jeans. It's linin and its more of a tunic style
Cust: Is it buttons or pull on over your head?
EM: Pull on over your head
Cust: No, the white one, do you have any cardigans you can wear with it?
EM: Yes we have two cardigans in at the moment...
Cust: What do they look like?
EM: we have a coraslone which is fairly casual and we have a navy one which has cut-work detailing
Cust: Cut-work, what does that mean?
EM: It's like broderie fabric with...
Cust: It's embroidered?
EM: No, its like broderie where its got cut-out parts
Cust: I dont understand
EM: Broderie Anglaise just in a knit?
Cust: Oh yes! And is that all over?
EM: No, it goes down half way and on the sleeves and then it's a ribbed knit at the bottom
Cust: Why do they do that, it sounds very odd... so it emphasises your boobs?
(EM is silent)
Cust: Is it a V-neck?
EM: Yes
Cust: What about the coral one?
EM: It's a plain coral
Cust: Is it dusky coral or a pinky coral?
EM: It's quite pink
Cust: I see, is it a V-neck?
EM: Yes
Cust: Do you like both of them?
EM: Yes I do, I love knitwear but it depends on your tastes...
Cust: The navy one could you wear that with a skirt? Does it flare out under the broderie part?
EM: You can wear it with anything, it depends on your personal style, but its fitted on the bottom half
Cust: It sounds like something you would have in a lighter fabric and wear in the bedroom. Why would you want to draw attention to your boobs?
EM: Thats really the whole point of our range, to show off your figure...
Cust: I dont mind that with shirts but not cardigans... I think I'll leave it... bye...
EM: Ok...Bye...