Cust: can you have a look for another dress?
EM: yep, what one were you after?
Cust: I want to see if you have another one of these as it's got a few marks (EM can't see any) and its just a little bit tight... So I wanted to see if another one would be better...
EM: so still in the 10?
Cust: yes
EM: ok, I'll have a look
(EM tells EA about it)
EA: so she thinks another 10 would be looser?
EM: she clearly can't go up to a 12... Even if a 10 is too tight...
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