Fucked up 'Guess Who'

KM: (on the phone) there is a lady downstairs who wants a specific fitter, I don't know if you have seen her?
EM: (on phone) no, I'll go and find her...
(later)
EM: hello, how can I help?
Cust: who is doing your fittings today?
EM: there is MO, MR and JH...
Cust: I was fitted here before and I have great confidence in the fitter. I've been to other shops and have had a terrible experience so I thought I would come back here... I can't remember the ladies name... Isn't that awful...
EM: no, that's fine...
Cust: I'd know her if I looked at her...
EM: can you remember what she looked like?
Cust: she is in her mid forties, I don't know if she actually is thought. She doesn't look as young as you girls... Is she available for any sessions?
EM: all our fitters today could be described as that... Do you know what colour hair she had?
Cust: it was short... Black?
EM: that would be MR then...
Cust: no... It wasn't black... Light hair...
EM: blonde then?
Cust: yes... Is she free?
EM: both JH and JJ are blonde. JJ is not here today though. JJ is short and JH is tall... So can you remember how tall she was?
Cust: short...
EM: right, that's JJ...
Cust: oh, has she been here long?
EM: since we opened...
Cust: is she avaliable?
EM: no, she's off today...