Support issues

Cust: I've got this bra from you and I want another one... (pulls out an old Fantasie soft cup)
EM: That one has actually been discontinued
Cust: Really? Oh, that is upsetting to hear that, do you have a replacement?
EM: (shows her the catalogue) We only have this one in white (Royce Charlotte) but this one is lacy like yours but it's only in black or pink (Panache Sophie) there is this one in ivory though (Royce Sadie)
Cust: (points to the white one) And is this cotton?
EM: No
Cust: (reads the description) Cotton elastine... I don't suppose mine was cotton anyway... Soft cup? Do you have anything more supportive?
EM: Soft cup just means no wires...
Cust: Is that what mine is?
EM: Yes
Cust: Ok I'll try this ivory one

(Cust later comes back upstairs)

HS: How did you get on?
Cust: Ok, do you have anything with more support?
EM: Is it a soft cup you want?
Cust: Yes... Is that what I've got?
EM: Yes
Cust: Ok, I'll take it...