Cust: (at till) I've got two dresses...
HP: ok...
Cust: they were saved...
HP: I see, if you go downstairs they can get them for you
Cust: ok (she goes downstairs)
EM: hi, how can I help?
Cust: I left something...
EM: you left something?!
Cust: yes. I left two dresses here yesterday
EM: oh... I'll go and see if I can find them... What's your name?
Cust: Katie... (EM goes into the stockroom, EM can't find them and goes upstairs)
EM: what dresses where they?
HP: I don't know (has another look under the till) oh... Here it is...
(EM takes them down to the customer who just takes them upstairs without saying anything)
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