Cust: can you give me a discount on this as there's a mark on it
BT: I can't give you a discount but my manager is downstairs, she might be able to...
Cust: (writes down her name and number) get her to give me a ring so we can make a deal...
BT: she's only downstairs, I can get her...
Cust: no... (cust leaves)
BT: what should I do with this?
KM: bin it... Oh hang on... EM will love this...
(KM takes it to EM later on, who does enjoy it)
(Cust comes back)
Cust: did you speak to your manager?
BT: yeah... She said she can't take anything else off it...
Cust: I'll buy it anyway... What should I use to get the mark off?
BT: err... Water... And just wash it?
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