(pregnant lady was booked in for a fitting at 1pm, she didn't show up until 1:30)
EA: I'm sorry, we don't have anyone free at the moment as we were expecting you at 1pm
Cust: what! I booked in for 1:30 as that was the time I would be here!
EA: I'm really sorry but we only book times every twenty minutes, so, on the hour, twenty past and twenty to...
(customer starts raging...)
EA: it's ok, I'll take you through then...
(it's not like she needs a lunch or anything)
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