EA: (on radio) can you help the lady down with the buggy?
EM: (while coming up the stairs) is JH not out of the room yet?
Cust: (butting in) if it's too much trouble I'll just go elsewhere
EM: I'm just asking as JH has been in the fitting for quite some time
Cust: oh
EA: she said she would be five minutes
JH: (coming up the stairs) yeah, I'll be five minutes
EM: ok, where shall I grab the buggy?
JH: does it detach? (the carseat part)
Cust: yes... You know what, I'll wait...
EM: are you sure?
Cust: yeah...
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