Just can't wait

Cust: I need help, I'm desperate, I need a bra that fits me. Nothing that lifts, or pulls,or shapes, nothing fancy, or glamorous, I just need a bra that fits. Can you help me?
EM: sure
Cust: I'm desperate, I'm nearly 80 so is that alright?
EM: sure, I'll just find out when the next fitting is available
Cust: they are all trained fitters?
EM: yes, we are all trained...
(EM phones the stock room, JJ goes to have a look at the wait times and then comes upstairs)
JJ: it's going to be about half an hour...
EM: cool, (to Cust) the next fitting is going to be in about thirty minutes
Cust: half an hour? Is that how long I have to wait? (she looks thoroughly disgusted)
EM: yes, we have ladies waiting already
Cust: There's no one free now?
EM: no, as a fitting takes about 20 minutes
Cust: you're saying that there is no one who can just see me now?
EM: no. The fitters are finishing up with the ladies they are fitting now and they have ladies already waiting for them and they will then be free after that...
Cust: (to another cust who was waiting to pay) you better go in front, I have to think about this...
(EM starts serving on the till)
Cust: is there somewhere to sit?
EM: yes there are sofas downstairs...
(cust wanders off downstairs)

(LATER)

(EM is serving on the till and asks JH to bring some bras up. the cust comes up with her non fussy, non lifting bra)
JH: are these for that lady? (points to the cust EM was serving)
EM: yes
JH: (keeping hold of the bras) I'll finish that off...
EM: (whispering while putting a bag in the bin behind JH) I hate you...