Schedule

(cust comes in 6 minutes before the store closes, goes downstairs and asks HP about getting a fitting)
HP: I'm really sorry but we close in six minutes so we haven't got anything left for today. You can phone up and pre book for another day... I can even book you in now if you want to...
Cust: so you can't do a fitting now, even squeeze me in? I can't do another day because of my schedule I can only do now...
HP: I don't think so. EM is the only person who can and she's on the shop floor. You can ask her but we do close in a couple of minutes...

(cust comes upstairs)

EM: (who has just finished serving another cust on the till) hi there, how can I help?
Cust: the girl downstairs told me to come up and speak to you about a fitting
EM: ok... I'm really sorry but we close in ten minutes, we haven't got a fitting available but if you want to have help while you try on for a few minutes then we can do that
Cust: so you can't do a fitting?
EM: I'm afraid not, it takes about 20 minutes to do and we close in two minutes...
Cust: right...

EM speaks to HP about it later

HP: she's a twat! Going on about her schedule were a shop, we have a schedule too! If we stayed open for just one more customer we would never close!

(here here!)