Cust: do you have any night wear trousers?
EA: (points to wall) we have that style and we might have some more downstairs in black...
Cust: can I see the black pair?
EA: sure, just pop down and EM will get them for you
(EM gets them and takes them to the cust who is sat on the sofa)
Cust: oh... (puts her head in her hand) I think I'm going to leave it, I'm going to look at what you have online...
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