Listen

(cust is in a changing room and pops her head out of the door to ask a question)
Cust: can I have these pants in a small?
EM: I'll just check to see if we should have any upstairs for you
(EM checks on the computer and there are none in store, EM checks mail order and they have completely sold out in that size. EM knocks on the custs door)
EM: hi, we don't have any here and I've checked mail order and they have sold out completely in that size. So we have the bra but no bottoms I'm afraid
Cust: ok, never mind

(EM goes back to the computer.)

Custs mum: (from the back of the waiting area) excuse me, that's my daughter your talking to. Are the pants available on the website?
EM: no, they have sold out...
Custs mum: completely?
EM: yes.