Cust: I've got these bras that I want to bring back as the wires have come out after three weeks. They were replacements for other ones that the wires came out of as well. When these wires came out there was no plastic on them where as there was on the other ones, so I don't think they put any on. Can I see the person who fitted me...
EM: sure, do you remember their name?
Cust: no, she had short hair...
EM: that could be MR, JH, MO or JJ...
Cust: I don't know, she was an older lady...
EM: ok, I can find out from the fitting sheet, what day were you fitted?
Custs daughter: check your receipt. That will tell you who served you
(cust looks at receipt)
EM: ...what day were you fitted?
(cust turns receipt round to show EM but says nothing)
EM: the 15th of December. Ok, I'll get someone to have a look...
(EM radios down, there were three people fitted on that day with the same name as the cust)
EM: what bras were you fitted for? That can narrow it down
Cust: it was two, a black and a white...
EM: are the bras in here? (EM points to the bag)
Cust: yes (starts getting them out)
EM: ok, let's have a look. (radios down) it was an au11 in a 36hh...
VG: (on radio) ok, do you want to send the lady down?
EM: sure...
(cust and her daughter go down stairs)
No comments:
Post a Comment