KM: a customer thinks I told her a dress she ordered would be with her today
RG: some times customers only hear what they want to hear
HP: since when was KM in charge of Royal Mail?
Cust: can I have that in black? (cust shows EM a sports bra)
EM: sure I'll go and have a look
Cust: it's a sports bra...
EM: yes...
KM: no body wants peppa pig, there's loads left in here...
EM: maybe there was loads to start with?
KM: oh yeah!
EM: as it is peppa... Pig...
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