Unable

Daughter: can you check my mums top
EM: sure (goes to room)
Cust: the straps are too long
EM: ok, let me tighten them up... There you go, I think you might want to try the 16
Cust: ok
(EM gets the 16 and later the daughter comes back)
Daughter: can you adjust the straps again
EM: ok...
(EM has a look at them and moves them while the cust stands there and the daughter is not even bothering to help her mum)
Daughter: it's wonky at the front
EM: ok, I'll loosen this one off a bit (EM waits for cust to then pull top down so it's level, cust just stands there)
Cust: it's still higher this side
EM: ok (stands in front of her and pulls top down on the side that's higher) there you go
Cust: that's better...