Demanding

(phone call)
Cust: I need a shirt to wear under a black cardigan that the arms don't bunch up
MR: was there one that you had seen in the catalogue?
Cust: I don't have a catalogue!
MR: do you have access to our website?
Cust: I don't have the Internet!
MR: well let me have a look and see what we have in the size you need... What size would you be looking for?
(lengthy discussion about what size, decides 8cv would be best)
MR: we have a shirt in a putty colour with thin sleeves...
Cust: don't you mean beige?!
MR: well... It's not as yellow as beige... Let me have a look at the label to see what they have called it... It's called champagne...
Cust: champagne it is then... What does it look like?
MR: it's a light fabric with satin trim
Cust: satin! Where is it?
MR: it's along the collar, down the front and on the cuffs
Cust: I don't want satin around my bust!
MR: it's not on the bust it's the collar and behind the buttons
Cust: what sort of collar is it?
MR: it's not a shirt collar and it's not a cowl neck, it's a rather flowing but fitted neck line
Cust: I don't want to show any cleavage?!
MR: it's low enough not to show your cleavage
Cust: low enough?! I think you mean high enough...
MR: it's still low, but not enough to show your cleavage... Did you want me to look for this in the size you need?
Cust: no. I'll mail order it...

(errr, how when you don't have a catalogue or access to the Internet?!?)